Política de envío
We aim to process and ship all orders as quickly as possible so you can start using your Restiqa products without delay.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During high-demand periods or promotions, processing may take slightly longer.
Shipping Time
Once your order has been shipped, estimated delivery times are:
- United States: 5–12 business days
- International orders: 7–15 business days (varies by location)
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package in real time.
Shipping Costs
We offer free shipping on all orders, unless otherwise stated during special promotions.
Customs & Import Duties
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Order Changes & Address Accuracy
Please ensure your shipping address is correct at checkout.
We cannot guarantee changes after an order has been processed.
Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, please contact us at:
info@restiqastore.com
We will work with the carrier to resolve the issue as quickly as possible.
Contact
For any shipping-related questions, please contact us:
Email: info@restiqastore.com
Company: Restiqa LLC
1247 Brickell Avenue, Suite 304
Miami, FL 33131, United States