Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You will also need proof of purchase.
How to start a return
To initiate a return, contact us at:
support@restiqastore.com
If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Return shipping address (if applicable):
Restiqa LLC
1247 Brickell Avenue, Suite 304
Miami, FL 33131
United States
Damages & Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.
Exceptions / Non-returnable items
Certain items cannot be returned, including:
- Sale items
- Gift cards
- Personal care or hygiene-related products (if applicable)
Please contact us if you are unsure whether your item qualifies for return.
Exchanges
The fastest way to get the correct item is to request a return and place a new order after your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at:
support@restiqastore.com